In this role you will answer support tickets opened by our Customer Experience team, acting as a N2 support level, solve complex technical problems by proposing solutions to remove our customers operational blockers and deal with eventual critical emergencies that require your specific knowledge about the platform to solve the problem within a short SLA. In addition, you will have a real impact by giving orientation to our CX team in order to solve the customers operational issues.
ABOUT THE TEAM
The Product Team is responsible for VTEX Software development, so we aim to hire bold players only. In that way, we are looking for people who are avid about taking risks, who embrace failure as an opportunity for learning. We look for candidates who love technology, learn fast and who are continuously engaged in improving the customers’ experience with the company.
We are specialists in VTEX and the go-to Persons regarding our Product. We know a lot about our ecommerce platform, the digital commerce market, and our customer’s business. Also, we act as technical consultants for the entire VTEX Team. We deeply understand our customer’s problems and remove their operational blockers with our technical knowledge, increasing their business revenue. We are the Experts!
Who You Are
VTEX (NYSE: VTEX), the enterprise digital commerce platform for premier brands and retailers, is the leader in accelerating commerce transformation in Latin America and now expanding globally.
Our platform enables our customers to execute their commerce strategy, including building online stores, integrating and managing orders across channels, and creating marketplaces to sell products from third-party vendors. VTEX platform is engineered to enterprise-level standards and features. We are trusted by more than 2,000 customers with over 2,500 active online stores across 32 countries, who rely on VTEX to connect with their consumers in a meaningful way*. We have been the vendor of choice for numerous Fortune 500 companies in Latin America and are now becoming the global digital commerce vendor for enterprise brands, including Whirlpool, AB InBev, and Motorola.
According to IDC, VTEX is one of five vendors who “shaped the year 2020” and the fastest-growing digital commerce applications vendor in the top 20 market shares.
You don’t have to meet all the job requirements! If you believe you can do the job and are a good match, we encourage you to apply.
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